Where is your data going? Join us on its journey

communicating with you

All Aboard…

We collect customer data at various different points in your journey with us:

  • Our Website

  • Online Purchases

  • Events and Shows

  • Competitions

Getting To Know You…

We collect data to help make our product and brand experience relevant to you. The data we collect depends on your engagement with our brand:

If you visit our website:

  • Cookies

Cookies are used to analyse demographic information such as gender, age range and interests of visitors to our website. Cookies are not used to identify individuals, only demographic groups.

With your express consent, if you sign up to our newsletter, sign up to our postal mailouts, enter a competition or sign up at an event, we collect:

  • Email Address

  • First Name

  • Last Name

  • Postal Address (if provided)

If you make a purchase, we collect:

  • Payment details

  • First Name

  • Last Name

  • Delivery Address

  • Billing Address

Keeping You Safe

We use the following software to keep your data secure:

  • Venditan Commerce - our ecommerce platform

  • Comodo - a cyber security software that secures our checkout and payment process

  • PayPal - an alternative secure and convenient payment gateway

These are the only environments in which we take or store payment details and billing information. In order to keep your information safe, we only provide access to customer data to designated employees within the company. Where necessary, customer data is communicated securely through encrypted channels.

Communicating with you

When you sign up to our email marketing, postal marketing, or both – we will use the information you have provided to send you relevant information about our products and brand.

Any postal mailouts are either sent directly from us or from our chosen mailing house - all details are transferred securely through SFTP file transfers, which are a clever way of sending data through secure systems instead of on email or carrier pigeon.

Unsubscribing

To unsubscribe from our marketing, simply click the 'unsubscribe' option in any of our marketing emails. This will not stop emails relating to specific orders placed by you. Alternatively, give us a call on 01572 772475.